Terms and Conditions of Service

The following terms and conditions of service have been created to protect both the client and communications specialist during a working relationship. These terms and conditions apply to all products and services (considered ‘projects’) provided by Unity Content Ltd, henceforth referred to as “Unity Content”.

Download 'Terms and Conditions of Service'

General

All work is carried out by Unity Content on the understanding that the client has agreed to Unity Content’s terms and conditions. All new clients will be required to read and accept the ‘Terms of Engagement’ letter also.

Copyright is retained by Unity Content on all creative design and written copy work, including promotional marketing materials, imagery, ideas and copy unless specifically released in writing, and after all costs have been settled.

If a choice of content (written or creative design) is presented, only one solution is deemed to be given by Unity Content as fulfilling the contract. All other variations remain the property of Unity Content, unless agreed in writing that this arrangement has been changed.

Free Consultation

In the event a free consultation is offered by Unity Content, it is understood this may take the form of 1 telephone conversation, email, online video chat or in-person meeting, at the discretion of Unity Content.

Project Acceptance

At the time of proposal, Unity Content will provide the client with a written estimate or quotation. A copy of the Unity Content terms and conditions will be provided to the client via email attachment and acceptance of the quotation should be confirmed in writing, via email to proceed with the project. Acceptance of the quotation binds the client to accept Unity Content’s terms and conditions. Work on the project will not commence until acceptance of the quotation has been received by Unity Content.

Project Duration

Any indication given by Unity Content of a project's duration is to be considered by the client to be an estimate. Unity Content cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Unity Content for the initial deposit payment or by date confirmed in writing by Unity Content.

Charges for Services

All costs and estimates quoted are subject to the information provided by the client. Total project cost will include consultation time, planning, creation and delivery. Should additional information be provided or project specifications change (including the scheduling or turnaround time) the charge for service may also change.

Quotes given will be honoured and considered accurate for 14 days from the quote. All costs quoted are ex VAT.

Charges for creative content work do not cover the release of copyright files including txt, psd, png, jpg or any other source files; if the client requires these files they will be subject to a separate quotation unless previously agreed in writing.

Publication and/or release of work done by Unity Content on behalf of the client may not take place before cleared funds have been received.

Data analysis and performance reviews should be considered opinion of Unity Content and used for insight and learning purposes. Data required will be provided by the client and considered accurate at the time of publishing, results may be subject to change.

Alterations and Revisions

The client agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft proposal will be liable to a separate charge. Should additional hours be required due to, but not limited to alterations and revisions, additional costs will be billed at the rate of £50 per hour. Additional work will only be completed upon prior written agreement from client.

The client also agrees that Unity Content holds no responsibility for any amendments made by any third party before or after content is published.

Data Formats

The client agrees to Unity Content’s definition of acceptable means of supplying data to the company. Text is to be supplied to Unity Content in electronic format as standard text (.txt), Microsoft Word (.doc) via email or online file sharing services. Images which are supplied in an electronic format are to be provided in a format as prescribed by Unity Content via email or online file sharing services. Images must be of a quality suitable for use without any subsequent image processing, and Unity Content will not be held responsible for any image quality which the client later deems to be unacceptable.

Unity Content will require access to an active Google Analytics account and Google Search Console (Google Webmasters) to process any reports or audits on behalf of the client. If these have yet to be established, Unity Content can arrange to create these on the client’s behalf, subject to agreement and additional charge.

Rights of Refusal

Unity Content will not include in its creative content, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Unity Content also reserves the right to refuse to include submitted material without giving reason.

In the situation where any images and/or data that Unity Content does include in all good faith, and subsequently discovers is in contravention to such terms and conditions, the client is obliged to allow Unity Content to remove the contravention without hindrance, or penalty. Unity Content is to be held in no way responsible for any such data being included.

Design Credits

When designing a client website, the client agrees to allow Unity Content to place a small credit in the form of a link to Unity Content’s own website on the client's site. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.

The client also agrees to allow Unity Content to place design work, including websites (with link to client site) on Unity Content’s own website for demonstration purposes, and to use any designs in its own publicity, portfolios and promotions.

Copyrights and Trademarks

By supplying text, images and other data to Unity Content for inclusion in the client's website or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the client, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Unity Content on behalf of the client, will remain the property of Unity Content and/or its suppliers in accordance with the Copyright, Designs and Patents Act 1988.

The client may request in writing from Unity Content the necessary permission to use materials (for which Unity Content holds the copyright) in forms other than for which it was originally supplied, and Unity Content may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.

By supplying images, text, or any other data to Unity Content, the client grants Unity Content permission to use this material freely in the pursuit of the design and content production.

Should Unity Content or the client supply an image, text or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the client will agree to allow Unity Content to remove and/or replace the file on the site.

The client agrees to fully indemnify and hold Unity Content free from harm in all claims resulting from the client in not having obtained all the required copyright, and/or any other necessary permissions.

Licensing

Any design, copy writing, drawing, idea or code created for the client by Unity Content, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Unity Content.

All creative content work - where there is a risk that another party make a claim - should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.

Unity Content will not be held responsible for any and all damages resulting from such claims. Unity Content is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The client agrees not to hold Unity Content responsible for any such loss or damage. Any claim against Unity Content shall be limited to the relevant fee(s) paid by the client.

Responsibility

Unity Content will make every effort to ensure the accuracy of content produced, however should not be considered responsible for obtaining sign off or approvals, the client shall be responsible for checking the copy prior to release for any inaccuracies.

The client shall assume full responsibility for any accepted recommendations from Unity Content including, but not limited to registrations, trademark and patent searches. Unity Content shall remain exempt from any

damages, costs, or losses that might arise as the result of any action against either party regarding products and/or services performed with regards to this project.

Unity Content will take all standard measures to safeguard against these matters, however, is not responsible for the actions of any vendors or suppliers used. Unity Content makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies.

Unity Content is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While all reasonable steps will be taken to investigate the materials recommended, Unity Content accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure.

The client agrees not to hold Unity Content responsible for any such loss or damage. Any claim against Unity Content shall be limited to the relevant fee(s) paid by the client.

Project Completion

Unity Content agrees to provide all agreed work for the accepted order to the client on or before the agreed deadline. Any delays incurred due to lack of communication or data, for example, shall be the sole responsibility of the client and not Unity Content.

Whilst every effort will be made by Unity Content to ensure the accuracy of work, no liability can be accepted by Unity Content for errors not highlighted by the client prior to project sign-off.

Cancellation

Cancellation of orders must be made in writing via email (send to: billing@unitycontent.co.uk) as formal notification. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first acceptance, including any expenses incurred. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Unity Content will be liable for the full quoted cost of the project.

Payment

A non-refundable deposit of 20% of the final balance is due in advance of work commencing. As a standard, clients will normally be invoiced the remaining balance on completion of work, with payment in full due within 14 days. For larger projects, such as website development, a staged payment system will be implemented. This would normally comprise of 20% deposit, 50% creative, 30% on completion, dates to be agreed with the client.

Payments may be made by online transfer or cash. Publication and/or release of work undertaken by Unity Content on behalf of the client may not take place before cleared funds have been received. If any project is delayed longer than 60 days, Unity Content will bill for any completed work to date.

In the case of monthly contracted services, unless otherwise arranged in advance, a retainer fee of 50% of the monthly charge is required to begin the project. The balance will be invoiced upon its completion, and charged in full monthly thereafter. Unity Content will invoice at the beginning of the month for payment due on or before the 30th of the same month. Both Unity Content and the client agree to a three-month commitment, after which a notice period of one month from either side is required should either party wish to end the engagement.

Default

An account shall be considered default if it remains unpaid for 15 days from the date of invoice. At the point which 7 additional days have passed, a 10% administration fee will be applied to the outstanding debt.

If a client has trouble paying an outstanding amount they are urged to contact Unity Content (billing@unitycontent.co.uk) as soon as possible and a payment plan may be introduced, subject to terms and at the discretion of Unity Content.

Should an account be considered default, Unity Content shall be considered entitled to remove Unity Content and/or the client's material from all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, designers, printers and photographers or photographic services.

Removal of such materials does not relieve the client of its obligation to pay the due amount. Clients whose accounts become default agree to pay Unity Content reasonable legal expenses and third party collection agency fees in the enforcement of these terms and conditions.

Acceptance of Terms and Conditions and Quotation

The placement of an order for any services offered by Unity Content, by email, verbally or in writing, is deemed to be in acceptance of these terms and conditions.

An estimate validated by confirmation of approval to proceed with the project by the client, by writing via email or post, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the terms and conditions and forms a Contract for Business between the signatory and Unity Content.

Confidentiality

During and after the term of engagement, Unity Content acknowledges its responsibility to treat in complete confidence all the marketing, sales and performance information and statistics relating to the client’s business with which the client may supply Unity Content during any work for the client.

Disclaimer

Unity Content reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their terms and conditions. Unity Content will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

Unity Content reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

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Please download a copy of the Unity Content 'Terms and Conditions of Service' for your records.

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Unity Content Ltd - 19 Glenville Road, Rustington, West Sussex BN16 2DU - 01903 800056 - Company no. 10449310